You need to enter the conversation knowing why you're having it in the first place and what your preferred outcome is. Understand why you're having the discussion As an example, you may need to speak to an employee because they arrived an hour late to work one day without explanation but this would be handled differently to someone who has been late every day for the last two weeks. Is it an isolated event? A reoccurring problem? An interpersonal issue? By ascertaining how serious the issue is beforehand you can establish how the conversation will be handled. Start a Free Trial Preparation for the conversation Decide exactly what you're dealing with You can assess how you usually handle a crucial conversation by reflecting on how you typically manage heated conversations: you may hide how upset or angry you feel and work yourself up internally but not say anything, you may react aggressively towards the others involved or you may speak honestly and respectfully.įast-track your career with award-winning courses and realistic practice. Performing poorly due to: the stress response being activated, a lack of preparation - perhaps the conversation started without warning and you may be required to improvise which you may find difficult. Instead, the participants engaged in "one or more resource-sapping behaviors including: complaining to others (78 percent), doing extra or unnecessary work (66 percent), ruminating about the problem (53 percent), or getting angry (50 percent)." ( Grenny, 2017)
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